Return policy

Despite our best efforts, as human beings rather than machines, occasionally something goes wrong to show that we are alive.

Based on the principle of honesty and responsibility, according to different situations, our return policy is as follows.

Sent a wrong items
Please contact us within 7 days from the date you signed for the parcels, and send pictures and videos (in most cases, we have photo backups). We will replace you with a correct product and all costs on us. 

Customs holds
If the product is hold in customs and finally lost during shipping, we will send you another one for free until the buyer receive the product. 

Delivered but lost
If the product shows delivered, but the buyer claims to be lost (it may be taken away by others or signed for on behalf of), please contact the local courier company to deal with this situation, and complain to the local courier company and obtain a complaint number.

Quality issues
If the buyer thinks the product has quality problems, please contact us within 7 days from the date you signed, and send us pictures and videos to assist us in our judgment.
If it is judged to be a quality problem, we will provide a free replacement. If issues can be resolved  by replacement parts, we will give priority to replacement parts rather than the entire product.

Unconditional return
If the buyer happened doesn't like the color, size, or just wants to replace one, we can accept a refund or replacement, but the buyer will be responsible for all the costs incurred. Including shipping cost (our initial shipping cost and your returning shipping cost) and customs duties, etc.

Wrong Address
Please double check the SHIPPING ADDRESS you entered. We will not be responsible for the results of incorrect address information. The cost of changing shipping address is $20 and there is no guarantee will be successful. If the address information of your registered account is different from the shipping address, you need to pay special attention to this problem.

Brand Box Damaged
We are not responsible for the damage of brand box (if you request it) after a long distance shipping. 

It needs to be stated that we DO NOT accept orders that require 100% perfect products. Because even authentic are not 100% perfect.

Return steps

1) Contact
Contact us within 7 days from the date you signed for the parcels (Please do not send your purchase back to us without contacting before). We send return address and phone number (phone number is required to write on the bill)

2) Return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. And please send us the tracking number.

3) Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4) Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.